Free Worldwide Shipping
We ship worldwide and free for orders over £60 (or the equivalent in your currency). Everything else (under £60) we ship from:
In the UK, from £3.50.
Worldwide, from £10.00.
For international orders, any additional fees (including duties and taxes) must be paid by you the customer.
Looking to make a large order or stock our products? Email us directly: firstname.lastname@example.org
All orders are subject to product availability. If an item is not in stock at the time you place the order, we will notify you and refund you the total amount of your order, using the original payment method.
Items offered on our website are available for worldwide shipping. We do not ship to PO Boxes. If you place an order to be delivered to a PO Box you will receive a full refund and your order cancelled. If you're experiencing issues with adding your shipping location at checkout, please email us at email@example.com
In the UK estimated delivery times are between 1-3 business days and between 5-7 internationally, both depending on shipping type. Please note that delivery times are estimates and commence from the date of shipping and fulfilment by us, rather than the date of your order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to ship and fulfil your order within 3 business days from the date of your order. Business days are Monday - Friday, excluding UK bank holidays. Please note we do not ship on weekends.
Need it faster? We can't make promises but email us directly and we will see what we can do.
Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery and items ordered. Products may also be delivered in separate shipments.
Shipping costs are based on the weight of your order, delivery method and your location. To find out how much your order will cost, just add the items you would like to purchase to your basket, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large, bulky items. You will be advised of any charges on the checkout page.
Damaged Items in Transport
If there is any damage to your item/s on delivery, please contact us within 24 hours with a photograph of the damage and we will aim to resolve it asap.
SHIPPING RATES & PROTECTION
The level of protection offered, should your order not arrive or get damaged during transit, depends on the shipping rate you select at checkout.
Hermes / Evri (UK)
Estimated delivery is 1-3 business. Items shipped this way are tracked and you will be sent a tracking number so you can see when your order is out for delivery. If you are unavailable you can choose to leave your parcel with a neighbour using their website. Hermes will try 3 times before they return your parcel. In this event we will need to charge you to resend your parcel.
Royal Mail International Standard
Estimated delivery is 5-7 business days and is NOT tracked. It's our experience that items shipped internationally can take about 2 weeks. This is not an insured service however in the unfortunate scenario of the item getting lost or damaged in transit, we will attempt to investigate where possible to provide a refund or replacement, but cannot guarantee one until after our and the courier's investigations have been carried out.
Royal Mail Special Delivery (UK)
Estimated delivery is next business day by 1pm and is tracked. All items are protected to the value of the items shipped. A signature is required for added security and confirms that the item has been delivered safely. Items that are lost or damaged during transit will be investigated, and once the courier has compensated Mr Blackman's Ltd, you will be offered either a full refund or your item re-shipped.
Royal Mail International Tracked
Estimated delivery is 5-7 business days and is tracked. It's our experience that items shipped internationally can take about 2 weeks. All items are protected to the value of the items shipped. Items that are lost or damaged during transit will be investigated, and once the courier has compensated Mr Blackman's Ltd, you will be offered either a full refund or your item re-shipped.
Lost & Damaged Items
If you believe your item(s) may be lost and you have a tracking number, please visit either Hermes / Evri or Royal Mail depending on how your order was shipped and enter your tracking code. They will then provide you with an update. If your item is marked as in Transit, it could still be on its way to you and there could have been a hold up in your country's Customs Department.
If you don’t have a tracking number, or would like to raise a support query to locate your item(s) please email your issue to firstname.lastname@example.org. In the unfortunate case that your item(s) have arrived damaged, please send your query along with photographic evidence within 24 hours of receiving them to email@example.com. We will aim to resolve the issue as soon as possible.
REFUNDS & RETURNS
If you have changed your mind you can return any of the products you have ordered to us provided they are unused, seals remain unbroken and in their original packaging. We cannot accept returns for used items, products with broken seals or not in their original packaging.
To return an item please package the item appropriately and post it back to our address on our contact page. Please use a tracked method and get proof of postage. We will not be able to issue a refund for items that remain damaged or are lost.
We will notify you via email when we have received your item. In this case, you will be offered either a full refund (minus shipping) or the option to have a replacement.
If you choose the option of a refund it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days of receiving the item.
Please note that all shipping costs are non-refundable.
To return an item please email firstname.lastname@example.org. All returns should be in the original packaging and in the condition it was received. For hygiene reasons products that have a broken security seal cannot be returned.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us at email@example.com